1. Can you give information about your company?
Our commercial story, which started in a 50 square meter shop 35 years ago, continues to grow in our facility, which has a closed area of 10,000 square meters today. Saygılı Rulman, who is one of the top five companies among the ruling suppliers in Turkey; It provides the supply of bearing and power transfer products to Turkey and Central Asian Republics.
2. Have you previously used another B2B, B2C or collection software before moving to B2B Store? What distinguishes B2B Store from other competitors?
Yes, we were using a different program before, but different demands in the developing market began to occur and our old program began to meet them, we have sought a specialized B2B system, and we met with almost all of the demands of our customers, or we met with B2Bstore, which covers almost all of the demands of our customers.
3. What features do you like most of the B2B Store?
There are molds in many standard programs, you cannot go beyond that, this is not the B2B Store. I would like to point out that all the processes can be integrated into the ERP system.
4. What changes have been about your operational processes?
We are now able to carry out many operations together, before we had to deal with them separately for all.
5. Do you think it increases your sales?
Absolutely increased; We are a continuous reporting company, it had an impact of around 30 %.
6. What effects did it have your sales and marketing team?
Since orders, collections, newly arrived products, campaigns or promotions are now able to follow all of the B2B screen very quickly, both our friends and the marketing personnel in the field use more efficiently. With the online system used by all personnel, 7 days 24 hours can be accepted from anywhere in Turkey.
7. What kind of benefits did your dealers have their trade processes?
First of all, they are very pleased with other B2B programs. Our members and customers have become more easily accessible to the products.
8. What are your views on the support team?
This issue is often exaggerated, people do not know what to write, but I can say sincerity; Both during the program installation and now, such as respectful bearing staff, such as one of the family, such as no time difference, our phones and correspondence have been answered and continues to be given. I think this is the key point of this type of programs
9. What do you fall about the updates made up to date from your use of B2B Store?
It is very important to care about the demands of the companies, to make the system up to date and dynamic and to implement them, the B2B Store manages it very well. All the innovations make the system more usable.