1. How did B2B Store made your business easier?
It was so difficult to manage more than 4.000 dealers and both it was tiring because of the telephone traffic.
2. What are your favourite features of B2B Store?
Actually, there are so many features and details which provides solutions for us. But sub-dealer application and the smooth and stable operation of the system are among our favorite features.
3. What are the alterations regarding your operational processes?
Using the sales, marketing, e-payment and shipping modules made easier our business and dealers’ business both. By this reason, most of our dealers use our e-payment system, instead of their own system.
Before the system established, we were taking 1 call for each processes and now our company and dealers both do not need these.
4. What is the effect to your telephone traffic?
Neutron was a company that takes 500 calls everyday. The system reduced the operational processes by 80%. By the way, our staff works for their own duties and contribute actively.
5. Do you think that the system increased your sales?
Our sales increased approximately by 15%-20%. We understood that by regular controls.
The main reason for this is that companies that have previously called us and tried to reach us, can easly use B2B system, see the real stocks and buy the product, and most importantly, they can do this with a few clicks.
6. What are the effects on sales and marketing?
The system decreases the workload of the sales staff working at the head office and also our staff working both at the head office and in the field can simply take orders and enter the dealer's payments into the system by the sales representative module.
7. What do you think about the online payment system of B2B Store?
Actually, it was a revolution that switching to B2B Store online payment system from the mail order system.
It was to hard to change habits of our dealers we succeed it in a short time. The most significant feature of this is 3d secure.
8. What are your thoughts about support team?
People who read this interview may be surprised but there was a support team that provides an excellent support service for us. I called them including weekends an deven at nights. Except this, I can get support whenever I need.
But after established the system, you will be looking for new features rather than support. Because there are many benefits of the system that cannot be underestimated.
9. What do you think about the updates since you began to use B2B Store until now?
Of course, each company answers the questions for their own sector but we are lucky because, our desires and other features which we could not think yet, are made successfully. B2B Store completed it before we think and it gained an acceleration for our business.
10. Do you have another thoughts about us?
My name is Ilyas and I am one of the owners of the company. We worked with many company before but we could not get an efficient system for our business. Then I desired to establish this system to reduce workload of the staff and make the company more organized.
Strictly, I am very meticulous about these issues and if a system is not perfect, I do not want to use it for my company. Now I notice that we did a great job by establishing this system.
I recommend B2B Store to companies that want to work systematically and be professional.