1. How did the B2B Store make your job easier?
The first thing he did for us was to eliminate the orders we received on the phone. Within the institution, the telephone traffic between the cast and accounting-deco minimized. B2B Store's ease of use and performance on mobile devices has eliminated our need to have an extra mobile application. In this respect, it allows us to quickly access the system and know about the situation.
2. What features do you like most of the B2B Store?
I can say that we do not like the feature we do not like. But if I need to count on our dealers easily (both collective and individual), the emails of the disposed of the box did not fall into the boredom. Thanks to its micro integration, it gave the opportunity to check whether our instant current tracking dealers agreed at the moment with us. The fact that we can arrange the interface on the dealer as we want to arrange our dealers according to the habits of usage helped us to adapt quickly. Thanks to the banner management in it, we had the opportunity to easily promote our new products. Thanks to the mobile payment in it, it saved our accounting unit from the mail Order transaction. This is a platform that contains many beautiful features that I don't think of like these.
3. What changes have been about your operational processes?
The orders that are now falling into the system have decreased the process from the arrival of the order to the preparation stage by converting it to the invoice instantly. We can easily follow the current stocks and the product volume sold at that time. It has increased the focus of the sales team by reducing the workload by reducing the workload by helping to determine and control the limits of marketing to follow their orders. The interrupted invoices, the payments made in the system, help to determine possible errors by helping to determine possible errors, facilitating the work of the accounting unit.
4. What is the effect of telephone traffic with customers?
Our customers are no longer phone, price, new products, and in case of lack of stock, they do not call to ask the situation of missing products. In addition, thanks to the process follow -up in the process, "Is the order accepted?", "Did the order prepared?" It does not feel the need to call the institution by following the questions such as. When there is a situation that he wants to mention about the order, he eliminates the phone conversations by writing this in order notes.
5. Do you think it increases your sales?
One of our big troubles could not get orders for the products we did not have in the programs we used before the B2B Store. That's why we had to close them in order. Now, dealers want to order, but currently without stock by providing the follow -up of products has prevented us from losing order. Since the dealer saw that this product is waiting for the waiting order, he ordered the same product over and over again and prevented the order. It is absolutely true that it increases both customer satisfaction and selling products.
6. What effects did it have your sales and marketing team?
Since it is very easy to check the current accounts through the system, their relationship with accounting has decreased day by day. They can organize a campaign according to the products we have, create orders for the dealers they want, and provide update an order.
7. What kind of benefits did your dealers have their trade processes?
In the trade process of our dealers before returning to workplaces at that moment, the products they have received in our system by entering our system to forget, jump, eliminate the situation such as eliminating customer satisfaction.
8. What are your views on the support team?
Every time we call since the first day, I have been able to get information about the situation without exception. In our problems that have arisen so far, it has not been unresolved and this has been a very fast process. Thank you for your care.
9. What do you fall about the updates made up to date from your use of B2B Store?
The fact that the system is a common platform for all sectors caused us to realize different features, while this feature has been one step ahead of us in making our lives easier.
10. What are your other opinions you want to mention?
Before we bought this system, we talked to many companies. In fact, we had to meet in a cafe and meet about the system because of Ender Bey's intensity and my intensity. Now I'm saying we've done this meeting in a cafe, albeit in a cafe. We are really pleased to see you among our solution partners. We are happy to see the continuation of your success.