1. Could you tell about your company?
The John Frank brand, which has succeeded in adding a different style to the textile industry since its establishment, has gained a solid position in the field of textile with its stylish and quality products. The brand, which produces for many different areas, has also been appreciated by the user with its colorful and dynamic pattern options. The products of the brand come into service to people of all styles are presented to the user with a wide range by its creative and aesthetic designs.
2. Have you used any other B2B software before switching to B2B Store? What was the reason that distinguished us from competitors?
Since we could not get the desired result from our attempt to use a B2B system that was previously built with B2C logic, we were looking for a B2B system specialized in its field.
We considered that B2B Store is more successful among its competitors because they are experted on B2B systems and they have a team that can dope out the possible needs of the customers. Eventually; we are so pleased with the result.
3. What are your favourite features of B2B Store?
We are so pleased with the features that the stocks and prices are always updated, also has a userfriendly interface and the team is solution-oriented.
Additionally; this is so precious that the system is so flexible by they way we can solve our problem into the system without any support.
4. What are the alterations regarding your operational processes?
Using B2B instead of taking orderfrom Excel lists, significally reduced the operational processes. Also it blocks the mistakes. By the way, the sales team has a chance that they can use their time to improve customer relationships instead of operational processes.
5. Do you think that the system increased your sales?
Yes, we think it increased sales. The quality of service we provide has increased and our team has had opportunity to devote more time to customers. In addition, updating stocks on the system enabled more efficient stock usage.
6. What are the effects on sales and marketing team?
The sales team is able to devote all their time and energy to customers after the system established and the operational processes has decreased. In this way, now the team works effieciently and it reflected positively on both customer satisfaction and sales.
7. What are the benefits for your dealers?
They have positive results such as; following the all processes online, to be able to reach all collection and to be able to see always updated real stocks.
8. What are your thoughts about support team?
The support staff are always helpful and support us and troubleshooting in a short time effectively during the all processes.