1. Can you give information about your company?
The John Frank brand, which has succeeded in adding a different atmosphere to the clothing sector since its establishment, has gained a solid place in the field of textile with its stylish and high quality products. Manufacturing for many different fields, brand, colorful and lively patterns model options with the user's appreciation has been collected. Thanks to their creative and aesthetic designs, the products of the brand, which appeals to people from all styles, are presented to the user with a very wide range.
2. Have you previously used another B2B, B2C or collection software before moving to B2B Store? What distinguishes B2B Store from other competitors?
Since we could not get the result we wanted to use a B2B system, which was previously constructed with the logic of B2C, we were looking for a B2B system specialized in terms of.
We found the B2B Store more successful than other competitors, as it has a team that is the main job B2B and has an experienced team in advance what issues of the customer. And as a result, we were very pleased with the result.
3. What features do you like most of the B2B Store?
We are very pleased that stocks and prices are always present to customers, userfriendly for the user and the team is a solution -oriented.
It is very valuable that we can find a solution to our demands to have a flexible structure.
4. What changes have been about your operational processes?
Using B2B instead of taking orders through Excel lists has seriously reduced the operational burden by preventing both time loss and possible errors. In this way, our sales team had the opportunity to evaluate the time to spend in operational processes in customer relations.
5. Do you think it increases your sales?
Yes, we think it increases sales. The quality of service we provided increased and our team had the opportunity to devote more time to customers. In addition, the appearance of current stocks through the system provided a more effective use of stock.
6. What effects did it have your sales and marketing team?
Our sales team was able to devote all their time and energy to customers because the operational burden on them decreased. In this way, our team started to work more effectively, which was positively reflected in both customer satisfaction and sales.
7. What kind of benefits did your dealers have their trade processes?
Their ability to follow all processes, to dominate the entire collection and to access current stocks at all times had positive results in terms of them.
8. What are your views on the support team?
Friends in the support team supported us in finding an effective solution in a short time during the process.
9. What do you fall about the updates made up to date from your use of B2B Store?
Since it hasn't been a long time since I started using the B2B roller, we will not be able to comment on the updates at this stage. We can better answer this question in the future.